What makes your request fail? What is the best action when it does?
The reasons for a failed request are often related to the links that Keymate is trying to search and browse. The time window for pulling information might be lapsing before Keymate can find suitable content to serve in response to your prompt.
When Keymate is used, it has ~45 seconds to provide an answer to the backend before it times out and fails. Sometimes, depending on the search prompt, Keymate will be called multiple times trying to find suitable information. The availability of the links it pulls is determined by the accessibility of the website and other external factors.
Don't worry, whenever your prompt fails, Keymate will not consume your requests.
If your request fails, try changing the form of your prompt
If you are still having issues, you can always reach us at [email protected]
It is easy to check whether Keymate.AI services are functioning at the moment.
There are a number of factors that may be causing Keymate to have issues. Some may be related to us and some may be related to third parties. We appreciate your patience as we continue to keep our system stable with an ever changing environment. Exciting times!
If you ever encounter an issue and wonder whether it's Keymate related, you can always check our service health status from this link:
https://p.datadoghq.com/sb/vti2xvm307arwbdu-e522873c3a84597aabee80c352d37007
If the issue is on our end, it takes 10 to 20 minutes on average for all outages. We have an engineer on duty 24/7.